Politique de remboursement

Due to health regulations and hygienic reasons, we cannot accept returns, exchanges, or refunds on any panty, bodysuit, tights, or hygienic product; other items may be included in the final sale rule. 

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@societylingerie.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@societylingerie.com. 

Please note that returns will need to be sent to the following address: Society Lingerie, Unit 210 - 719 4 Avenue South, Lethbridge, Alberta T1J 0P1 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@societylingerie.com.

Due to health regulations and hygienic reasons, we cannot accept returns, exchanges, or refunds on any panty, bodysuit, tights, or hygienic product.

Gift cards are non-refundable and not redeemable for cash.

If there is an error in the order you received that is a result of Society Lingerie, you may return most new, unopened items within 15 days of delivery for a full refund, for example, receiving an incorrect or defective item.

Missing or Delayed Packages

If your order hasn’t arrived or seems delayed, please contact us within 25 days from the date it was shipped so we can start a claim with the carrier.

After that time, carrier claim windows close, and we’re unable to offer replacements or refunds for lost packages reported beyond the 25-day period.

We know shipping issues can be frustrating, and we’ll always do our best to help — a timely notice ensures we can resolve it for you.