Return Policy & Shipping

 

Returns Policy

Due to health regulations and hygienic reasons, we cannot accept returns or refunds on any product or gift cards.

You may return most new, unopened items within 15 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).

Gift Cards are not redeemable for cash, and may not be returned. Lost gift cards will not be reimbursed.

Missing or Delayed Packages

If your order hasn’t arrived or seems delayed, please contact us within 25 days from the date it was shipped so we can start a claim with the carrier.

After that time, carrier claim windows close, and we’re unable to offer replacements or refunds for lost packages reported beyond the 25-day period.

We know shipping issues can be frustrating, and we’ll always do our best to help — timely notice ensures we can resolve it for you.

Shipping

Canadian Shipping: $12 Shipping or Free Shipping on orders over $100
US Shipping: $18 Shipping or Free Shipping on orders over $150
Worldwide Shipping: $20 Shipping or Free Shipping on orders over $200

In-Store Pickup Option

We offer in-store pickup.  Please ensure you have received an email from us indicating that your order is ready for pick up and the location before visiting us. If you selected "In-Store Pickup" as your shipping option during checkout, no shipping charge will be added to your total, and your order will not be shipped.